Last updated: August 24, 2026
Project deposits
Deposits reserve team capacity and begin discovery or production work. Unless a written proposal states otherwise, deposits become non-refundable once work has started.
Recurring services
For monthly services, cancellation applies to the next billing period. Fees already paid for a current or completed service period are not refundable.
Eligibility for a refund
If we cannot deliver a paid service for reasons within our control, we will review the undelivered portion of the scope and may issue a full or partial refund. Approved refunds are limited to fees paid for that undelivered work.
Client delays and third-party costs
Refunds do not apply to delays caused by missing client feedback, content, approvals, or access. Domain, hosting, advertising spend, software licenses, payment fees, and other third-party charges are non-refundable once purchased.
How to request a review
Email hello@mzhitsolutions.com within 14 days of the issue and include your name, project details, invoice reference, and reason for the request. We will review the project record and respond within a reasonable timeframe.
Written agreements
A signed proposal, statement of work, or contract may contain project-specific cancellation and refund terms. Where those terms differ from this policy, the signed agreement controls.